Privacy Policy

The textQuo service is provided by Quo Telecommunication LLC, a company registered in the United States with its registered address provided upon request.

We are committed to protecting your privacy. All personal information collected by us is kept in the strictest confidence. We will not share any personal information to any third party that is not providing part of our service, unless required to do so by law.

Age Requirement – You must be at least 18 years of age to use textQuo.

Information We Collect and Why

textQuo must collect some information to operate, understand, support, and market our service. The information we collect will depend on how you use our service, and will be collected when you install, login, or use our services.

Information You Provide

Your Account – To create a textQuo account you provide your mobile phone number which is used as the main account username and to provide you verified access to your account via SMS and call-back PIN codes. You may choose to supply your name, address and email address.

You also provide us with the phone numbers in your phone's contacts, but not the contact names or other contact information, so our service can find any contacts you can call and message for free and notify you of any new contacts joining textQuo. You can also provide a profile picture for your account. Profile pictures are not shared with other textQuo users.

If you use textQuo virtual phone numbers, then you will provide a profile name for each virtual number, and optionally a profile picture.

Payments

If you make payment to access paid services, we will ask for and retain certain information. This is so we can process your payment, process refunds, and meet our obligations to provide itemized billing and invoices:

• Apple Pay in-app purchase (iPhone App): Your payment is made direct with Apple Pay over an encrypted connection. We receive an electronic receipt from your device on a successful payment that identifies your payment via unique tokens, and includes no personal data.
• Google Pay in-app purchase (Android App): Your payment is made direct with Google Pay over an encrypted connection. We receive an electronic receipt from your device on a successful payment that identifies your payment via unique tokens, and includes no personal data.
• Credit/Debit card (Website payment): Your card details will be collected by our third party payment provider Stripe. All card information is transmitted directly between your device and Stripe using SSL secure encryption. In addition, we will collect the billing name and address of your card, and email address, to help determine any applicable tax requirements on your payment, and to provide you with an invoice.
• PayPal (Website payment): Your payment will be processed directly by PayPal. Your PayPal login and payment acceptance is transmitted directly between your device and PayPal using SSL secure encryption. We will receive from PayPal confirmation of your payment, your PayPal registered name, address and email address from PayPal, which we use to help determine any applicable tax requirements on your payment, and to provide you with an invoice. We may also require you to verify your PayPal email address before we accept your payment.

Customer Support

If you contact our customer support you will provide us with information related to your use of our Services, including your account phone number and email address to help assist and communicate with you.

Information We Automatically Collect

Calls

We do not store information on free online calls in the normal course of supplying our service to you.

If you make calls to phone numbers, then we store the time, originating phone number, recipient phone number and duration of the calls to provide itemized billing and comply with regulations.

Call records (time, originating number, recipient number and duration) of received calls to textQuo virtual numbers are also retained to provide itemized billing where charged, and comply with regulations.

SMS and Chat Messages

We store your free chat messages you send and receive on our servers, so that if you reinstall the app or change phone, or use multiple devices, the app will pick up your chat messages. You can delete chat messages within the app, and they will be deleted from our systems.

We store your SMS messages to phone numbers on our servers, so that if you reinstall the app or change phone, or use multiple devices, the app will pick up your messages. You can delete SMS messages within the app, and the message content will be deleted from our systems. We will retain the time, originating phone number, recipient phone number, and number of SMS parts to provide itemized billing and comply with regulations.

SMS records (time, originating number, recipient number, and SMS parts) of SMS received to textQuo virtual numbers are retained to comply with regulations.

Device Information

When you install or use our service, or when you contact customer support via our app, we may collect information on your device's hardware model and operating system, the textQuo app version, browser information, and your internet connection IP address.

Service Usage Data

We collect service-related diagnostics and logs about your activity on our service, that includes app connection log files and crash reports, and website logs. This information is only held for a short time period for diagnosing issues.

We also retain time and IP connection information on when you first registered with our service, and when you last connected.

Cookies

We use cookies to improve your experience with us when visiting our website, by remembering options such as a login session token and your preferred language. These cookies contain no personally identifiable information.

Like most websites, we also use analytics tools to track user interaction. We use this data to determine the number of people using our website, to better understand how they find and use our web pages, and to see their journey through our website. This information is only processed in a way which does not identify anyone.

Your web browser allows you to delete cookies and disable them in the future. Should you delete or disable cookies, you may find that some of our services are unavailable to you.

How We Use Information

textQuo uses the information we collect to operate, understand, support, and market our service.

Our Service

We use the information we collect to operate our service, provide reporting for financial accounting and taxation liabilities, analyze how our service is used, fix and improve our service, and provide customer support.

Communications from textQuo

We may use either in-app messaging or email (if provided) to advise you of our services, and inform you of updates to our policies and terms.

If you have opted-in, we may also provide you marketing for our services. You can change your marketing preferences in the customer area of our website, under the account settings.

Your Calling and Messaging

When you call or message, you share your phone number (caller ID) or your textQuo virtual number with the recipient(s) and the phone networks used to connect the call/SMS. With chat and SMS messaging you will also share the content of your message with the recipient(s).

Security

We may monitor accounts and usage for suspicious activity to provide security and safety on our service, and to prevent abuse, fraud, illegal usage, and breaches of our terms and conditions.

How Long We Keep Information

We store your information until it is not needed to provide you a service, or until your account is deleted on request or through inactivity. When information can be deleted will depend on the type of information, why it has been collected and used, and any legal or regulatory retention requirements, but in most cases personal information will be deleted or anonymized immediately.

Data Security

We store the minimum of data necessary to provide the service to you, while complying with our legal and regulatory obligations. We apply current encryption technologies to all data held, access controls throughout all our systems, and use only trusted third party providers. To protect customer privacy, access to information by employees is restricted.

Changes to This Privacy Policy

We keep our privacy policy under regular review. This privacy notice was last updated on March 9, 2025. When we update this policy we will notify you if we have the information to do so.

Your Rights

Customers and subscribers have clear rights regarding their personal data:

• The right to be informed about the personal data that is being held and processed
• The right of access to personal data via a Subject Access Request
• The right to rectification of personal data if inaccurate, incomplete, or out of date
• The right to erasure of data where there is no lawful reason for its continued processing
• The right to restrict processing of data where information is inaccurate or there is an objection to the lawfulness of the processing
• The right to portability of personal data to reuse elsewhere
• The right to object if no legitimate reason exists for the processing of data
• The right to check or challenge automated decision making and profiling

Updating and Deleting Your Information

We store your information until it is not needed to provide you a service, or until your account is deleted. When the information is deleted will depend on the type of information, why it has been collected and used, and any legal or operational retention requirements.

You can delete SMS content and chat messages within the textQuo app. The customer area of the textQuo website also provides you a view of the personal information we store, and the ability to update some of this information.

You can request account deletion of your textQuo account in the following ways:

• In the textQuo mobile app, go to your profile "Settings" and select "Delete Account"
• Contacting our support team via the website "Help" widget
• Emailing our support team at support@textquo.com with the details of your request, including your account phone number

Your account will be deleted on the 30th day after your request, though reinstalling the textQuo app with the same account after the deletion request will cancel this request.

All personal data will be deleted or anonymized immediately where possible.